The Importance of the IT Infrastructure Library
The IT Infrastructure Library (ITIL) is an internationally recognized framework for IT service management. It was developed in the 1980s by the British government and has been continuously updated since then. ITIL offers a systematic approach to the delivery and management of IT services. The framework consists of five core areas: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimization. ITIL defines [...]
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