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CAFM-Blog.de | Ticket Systems in Facility Management: Set Up Efficient Fault Reporting and Processes

Ticketing Systems in Facility Management: Setting Up Efficient Fault Reporting and Processes

Fragmented fault reports delay responses and drive up costs; central ticket systems create transparency, traceability, and lower MTTR. This guide shows which functional requirements and integrations with CAFM, BMS, and IoT are necessary, how to design processes with SLA and escalation logic, and which KPIs you should measure. You will receive concrete process templates, implementation steps, and a go-live checklist for practical use. Why ticket systems deliver measurable added value in facility management Clear result: Ticket systems reduce actual response times and […]

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CAFM-Blog.de | IT Ticketing for FM in 11 Points [Best Practice & Implementation]

IT Ticketing for FM in 11 Points [Best Practice & Implementation]

Facility teams must handle disruptions, maintenance orders, and service requests quickly, traceably, and with little friction between IT and CAFM systems. An IT ticketing system can achieve this if it is correctly integrated, linked with asset and room data, and made available on mobile devices. This guide provides concrete architecture and workflow specifications, migration steps, KPI metrics, and practical provider examples, allowing you to plan selection, piloting, and rollout effectively. 1. Why an IT ticketing system specifically for facility teams creates added value. Core claim: A

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CAFM-Blog.de | Cloud Services for Facility Management: Benefits, Costs, and Selection Criteria

Cloud Services for Facility Management: Benefits, Costs, and Selection Criteria

Cloud services are not a nice-to-have for modern facility management, but an operational lever for scaling, data analysis, and distributed teams. This article shows the concrete benefits for CAFM processes, explains how costs and TCO can be calculated, and names the technical, legal, and organizational selection criteria that really count when choosing a provider and implementing. Based on practical examples, a sample TCO calculation, and a migration checklist, facility managers and IT leaders in Germany receive solid decision-making bases, taking into account GDPR,

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CAFM-Blog.de | Operator Responsibility in Buildings: Duties, Liability, and Digital Tools

Operator responsibility in buildings: duties, liability, and digital tools

Operator responsibility is not an abstract liability issue, but a daily task: it involves organization, record-keeping, and legally compliant fulfillment of inspection and maintenance obligations in buildings. This article summarizes the relevant legal bases, highlights typical liability traps, and provides a practice-oriented roadmap with prioritized measures and digital tools such as CAFM, IoT, and document management, so that facility managers and technical directors have concrete to-dos and selection criteria for implementation. Legal bases and binding standards for operator responsibility Core message:

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CAFM-Blog.de | Accounting: The Basics Explained

Accounting: The Basics Explained

This article explains the basics of accounting and is aimed at readers who want to familiarize themselves with the principles and obligations of this field. Accounting, often referred to as the "company's memory," is a systematic process for recording, documenting, and analyzing all financial transactions of a company. It serves not only to fulfill legal requirements but also as an essential tool for internal control and decision-making. Financial accounting forms the backbone of every

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CAFM-Blog.de | Property Management: Tasks and Responsibilities

Property Management: Tasks and Responsibilities

Unclear task distribution between owner, property management, and facility management costs time, money, and increases liability risks. This property management definition provides a practice-oriented, legally sound description of core tasks and responsibilities, as well as a clear distinction from facility management and asset management. You will also receive concrete guidance on how CAFM software digitizes typical processes, classifies relevant legal references in Germany, and which KPIs are necessary for control and reporting. 1. Definition and Distinction: Property Management vs. Facility

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CAFM-Blog.de | Operator Responsibility in Facility Management: What You Need to Know

Operator Responsibility in Facility Management: What You Need to Know

Operator responsibility is a central topic in facility management, derived from a variety of legal requirements. Especially in Germany, operator obligations are clearly regulated, which presents both an opportunity and a challenge for companies. The legal bases define not only obligations but also liability risks that operators must know and manage. Legal Framework in Germany Numerous laws and regulations govern operator responsibility. These include, among others, the German Occupational Safety and Health Act (ArbSchG),

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CAFM-Blog.de | Exculpation in Facility Management: Legal Protection for Operators

Exculpation in Facility Management: Legal Protection for Operators

Facility management is an exciting but also challenging terrain. Operators often face legal gray areas where exculpation is not just a buzzword but a necessity. In an industry where responsibility and liability are closely intertwined, the crucial difference between an acquittal and devastating liability can often lie in the right strategy for debt relief. Imagine: water damage in the building leads to significant damage.

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CAFM-Blog.de | Implementing Operator Responsibility Legally: A Small Guide

Implementing Operator Responsibility Legally: A Small Guide

Operator responsibility in the facility management industry is a complex topic that confronts professionals with a variety of legal and organizational challenges. In this guide, we discuss the essential aspects of operator responsibility and offer practical tips for legally compliant implementation of your obligations. Use this guide to minimize your liability risks and effectively meet legal requirements. What is meant by operator responsibility? Operator responsibility – a term that at first glance seems like

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CAFM-Blog.de | The Hidden Risks of Operator Responsibility: What You Don't Know Can Hurt You

The Hidden Risks of Operator Responsibility: What You Don't Know Can Hurt You

Have you ever wondered what really lies behind operator responsibility? It might seem like a dry matter that only concerns lawyers and facility managers. But the reality is often far more complex, and the risks can, in the worst case, really hurt – both for your company and for your employees. Operator obligations are not just legal requirements; they are the foundation of a safe and efficient

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CAFM-Blog.de | Legal Pitfalls in GmbH Management and How to Avoid Them

Legal pitfalls in GmbH management and how to avoid them

Managing a limited liability company (GmbH) involves not only strategic challenges but also numerous legal pitfalls. Managing directors of a GmbH bear significant responsibility, and it is crucial to be aware of the relevant regulations and laws to prevent legal problems. According to a Deloitte study, the most common legal difficulties in GmbH management are violations of corporate law and disregard of tax obligations. To minimize these risks, you should

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CAFM-Blog.de | The Artists' Social Security: What You Need to Know

The artists' social security system: What you need to know

The artists' social security system is a component for the social security of self-employed artists and publicists in Germany. In a professional field that is often characterized by uncertainties and financial fluctuations, this special system offers valuable support. It allows creatives to focus on their work without constantly having to worry about the financial security of their social needs. The Künstlersozialkasse (KSK) plays a central role in this by managing and

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CAFM-Blog.de | Operator Responsibility: The Most Important Requirements in Germany

Operator Responsibility: The Most Important Requirements in Germany

Operator responsibility is a central topic in facility management and presents operators with a variety of challenges. In Germany, the legal requirements for operator responsibility are clearly defined and indispensable for the smooth operation of buildings and facilities. This responsibility extends across various areas, including occupational safety, fire protection, and environmental protection, and includes a number of duties that must be observed to prevent legal consequences. According to a study by the Institute for

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CAFM-Blog.de | The 10 Most Common Mistakes in Accounting and How to Avoid Them

The 10 most common bookkeeping errors and how to avoid them

Bookkeeping is the backbone of any company, regardless of its size or industry. It not only allows for the recording of all financial transactions but also ensures that you meet your tax obligations and that strategic decisions are based on sound data. According to a survey by the Federal Association of Tax Advisors, over 40% of companies state that they have already suffered significant financial disadvantages due to errors in bookkeeping. But despite

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CAFM-Blog.de | What does an operational audit mean?

What does a tax audit mean?

A tax audit is a systematic examination of a company's tax situation by the tax authorities (and as long as you're not Al Capone, everything should be fine, just for clarification…). It serves to check the accuracy and completeness of tax information and compliance with applicable tax laws. The audit can cover one or more tax periods and includes an analysis of accounting records, receipts, and other relevant documents. Tax audits can be announced

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