Management

The role of the CIO: tasks and training

The Chief Information Officer (CIO) occupies a central position in companies. His or her main task is to develop and implement the IT strategy. The CIO is responsible for managing the IT infrastructure and ensuring that it meets business requirements. Another important area of responsibility is ensuring data security and protecting IT systems from cyber attacks. Working closely with other managers, the CIO ensures that the IT strategy is aligned with the company's objectives. [...]

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The importance of corporate strategy

Corporate strategy is a central concept in strategic management and describes a company's long-term plan for achieving its goals and securing sustainable competitive advantages. It encompasses the definition of the company's fundamental direction, the allocation of resources and the coordination of activities across different business areas. An effective corporate strategy is based on a thorough analysis of internal strengths and weaknesses as well as external opportunities and risks. It takes into account factors such as market trends, the competitive landscape, technological

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ITIL V3: Best practices for efficient IT management

ITIL, the Information Technology Infrastructure Library, is a comprehensive framework for IT service management. It offers standardised procedures and processes for the efficient planning, implementation and management of IT services in companies. ITIL was developed with the aim of improving the quality of IT services, reducing costs and increasing customer satisfaction. ITIL is important for companies as it helps to optimise IT infrastructure and processes in order to meet dynamic market requirements.

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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Assessment of the BIM maturity level in FM organisations

BIM maturity is a key concept in facility management (FM) and describes an organisation's ability to effectively implement and use building information modelling (BIM). BIM is a digital process for creating and managing construction projects. The maturity level comprises various stages that reflect an organisation's progress in BIM use from the initial phase to full integration into all business processes. The assessment of the BIM maturity level is of great importance for FM organisations.

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The importance of the IT infrastructure library

The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines

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Jenkins and DevOps tools for continuous integration

Software development has undergone a significant transformation in recent years, with the implementation of DevOps methods playing a key role in this development. DevOps is a concept that promotes cooperation between development and IT operations teams with the aim of accelerating software delivery and optimising quality. A central element of DevOps is continuous integration, which ensures the regular integration of code changes into a shared repository. Jenkins, a widely

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Effective project management: tips and tricks

Effective project management is a key factor in the success of a project. It optimises the use of resources, ensures that schedules are adhered to and controls costs. Without structured control, there is a risk of delays, budget overruns and dissatisfaction among project participants. Efficient project management focusses on project goals and milestones, enables early risk identification and management and promotes smooth project completion. Effective project management requires clear structures, transparent communication and suitable tools and methods. It is

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Efficiency through organisation: the Clean Desk Policy (CDP)

The Clean Desk Policy (CDP) is an organisational policy implemented in companies and institutions to ensure the security of confidential information and promote an efficient working environment. This policy stipulates that employees must leave their desks tidy and free of sensitive materials at the end of each working day. The main objectives of the CDP include: Protecting confidential data: By putting away sensitive documents and locking computers

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ITIL V3: Effective IT service management

ITIL V3, also known as IT Infrastructure Library Version 3, is a comprehensive framework for IT service management. It was introduced in 2007 and serves as a guide for the effective planning, provision and support of IT services in organisations. The framework is based on best practices and processes derived from years of experience and expertise. ITIL V3 focuses on delivering high-quality IT services that meet business needs while optimising costs.

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Improve your customer relationships with SAP CRM

Customer relationships are a key factor in a company's success. A well-maintained customer relationship has been proven to lead to higher customer satisfaction, greater customer loyalty and increased sales. By building long-term relationships, companies can gain the trust of customers and encourage repeat purchases. Positive customer relationships also favour referrals, which helps to attract new customers. Implementing effective strategies to manage and maintain customer relationships is therefore essential for companies. A proven tool for improving customer relationships is the

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Mergers and acquisitions: Opportunity or risk?

Mergers and acquisitions are important corporate strategies for increasing growth and market positioning. In a merger, two companies combine to form a new company, while in a takeover, one company acquires another. These transactions can take the form of share purchases, asset acquisitions or contractual agreements. They take place across all industries and affect companies, employees, customers and suppliers. As part of long-term growth strategies, mergers and acquisitions are aimed at synergy effects, cost reductions, market expansion and strengthening competition. They enable the acquisition of new

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Real estate profit centre accounting and profitability in FM

The property profit centre calculation is a key tool in facility management for assessing the profitability of properties. It enables a transparent presentation of the costs and income of a property, which facilitates well-founded decisions. Various types of costs are taken into account in the calculation, including maintenance, operating, administration and financing costs. These are compared with income from rental income, utility bills and other sources. As a controlling tool, the property profit centre calculation is used to analyse and optimise the profitability of properties. In an environment of rising

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Efficient project controlling: Successful project management

Efficient project controlling is crucial to the success of a project. It enables the monitoring, control and coordination of all activities within a project. Through project controlling, costs, deadlines and resources can be effectively monitored and managed to ensure that the project is completed within the planned framework. In addition, efficient project controlling enables deviations and problems to be identified at an early stage, allowing project managers to take countermeasures in good time and

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Myths and truths about agile project implementation

In recent years, agile project implementation has become increasingly popular. This approach aims to deliver results quickly and adapt to change. In this blog post, we will discuss some of the myths and truths surrounding agile project delivery. What is agile project delivery? Agile project delivery is an approach that aims to deliver results quickly and adapt to change. It is a flexible and iterative approach that

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Effective vulnerability management: how to minimise risks

Vulnerability management is a crucial component of IT security in companies. It deals with the identification, assessment and minimisation of vulnerabilities in the IT infrastructure in order to reduce potential risks. Through effective vulnerability management, organisations can improve their security posture and protect themselves from potential attacks. It is important that organisations take a proactive approach and regularly scan their systems for vulnerabilities in order to identify and fix security gaps before they can be exploited by attackers.

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BIM formats explained: What you need to know about IFC and COBie

If you work in the architecture, engineering or construction industry, you may have come across terms such as BIM, IFC and COBie. But what do these acronyms mean and why are they important for the design and construction of buildings? This article will explain the basics of BIM formats, specifically IFC and COBie. We will look at their purposes, benefits and limitations and how they work together in BIM projects. Acquire comprehensive

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AIA: Requirements for client information management

Client information management (AIA) is an important part of construction project management that enables the efficient management and provision of information for clients and contractors. AIA encompasses the organisation, structuring and management of information throughout the entire life cycle of a construction project. All relevant data and documents, such as plans, contracts, authorisations and reports, are recorded and managed centrally. The aim of AIA is to improve transparency, traceability and efficiency in construction projects in order to

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What is the difference between property and facility management?

Property management and facility management are two important areas in the property sector that are often confused with each other. Both play a crucial role in the management and maintenance of property, but have different responsibilities and tasks. In this article, we will take an in-depth look at the definitions, differences, common goals and importance of property and facility management for property owners and occupiers. Definition of property management Property management refers to the

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Compliance in companies: A guide

Corporate compliance is a crucial aspect for any organisation, regardless of its size or industry. Compliance refers to adherence to laws, regulations, guidelines and standards that are relevant to the company. This includes not only legal requirements, but also ethical standards and internal company guidelines. The aim of compliance is to ensure that the company acts legally and ethically in all its activities while minimising risks. An effective

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