Loyalty

Organisational negligence in FM: How to avoid it in 2024?

In the complex world of facility management, organisational failure (or at least organisational negligence) can have far-reaching consequences that go beyond immediate physical damage. From potential property damage and personal injury to long-term damage to an organisation's reputation, the risks are high. This article explores what organisational negligence (because that's at least the allegation at stake...) means, the types of harm that can occur and effective strategies [...].

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Business development and success

Corporate development is a strategic process for improving a company's performance and competitive position. It comprises the systematic analysis of internal and external factors, the formulation of objectives and strategies as well as their implementation and monitoring. Key elements are the optimisation of business processes, the development of employee skills and the adaptation of the organisational structure. A key aspect of corporate development is continuous market observation and trend analysis in order to recognise opportunities and risks at an early stage. Building on this

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What is a good corporate culture?

Corporate culture is a fundamental aspect of any organisation and encompasses the shared values, norms, beliefs and behaviours within a company. It significantly influences the working environment, decision-making and interactions between employees. A strong corporate culture can promote employee identification with the company and cohesion, while a weak or negative culture can lead to dissatisfaction and reduced motivation. The characteristics of a corporate culture can be seen in various areas, such as

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Effective customer relationship management: CRM for success

Customer relationship management (CRM) is a central component of corporate strategy. It involves the systematic collection, analysis and use of customer data to optimise business relationships. CRM systems enable companies to track and control customer interactions across various channels. This enables companies to create individualised offers and improve customer service. Effective CRM has been proven to increase customer satisfaction and loyalty. Studies show that satisfied customers are more likely to make repeat purchases and that

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