The importance of the IT infrastructure library
The IT Infrastructure Library (ITIL) is an internationally recognised framework for IT service management. It was developed by the British government in the 1980s and has been continuously updated ever since. ITIL provides a systematic approach to the provision and management of IT services. The framework consists of five core areas: Service Strategy Service Design Service Transition Service Operation Continuous Service Improvement These areas cover the entire lifecycle of an IT service, from strategic planning to continuous optimisation. ITIL defines [...]
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