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Customer satisfaction

Error-free service charge settlement [how does it work and why is it important?]

Property accounting is a central part of property management, and error-free service charge accounting is one of the biggest challenges for property managers. To fulfil the responsibilities of a property manager, it is crucial to implement the right methods and tools to ensure transparency and efficiency in accounting. According to a survey conducted by Statista in 2023, over 60 % of property managers stated that accurate utility bills are crucial for satisfaction [...].

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Costs of ISO 9001 certification: effort versus benefit

ISO 9001 certification is not just a piece of paper, but a strategic tool for improving quality and efficiency within an organisation. However, many organisations looking at ISO 9001 requirements often ask themselves: "Is the cost of ISO 9001 certification really justified?" To answer this question, it is important to look at the various aspects of ISO 9001 certification and weigh up whether the expense is justified by the

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Optimisation of resource planning for FM service providers

Resource planning is a key element for facility management (FM) service providers, as it forms the basis for the efficient provision of services. In an industry characterised by constantly changing requirements and a high degree of complexity, well thought-out resource planning enables service providers to make optimum use of their human and material resources. This not only leads to greater customer satisfaction, but also to a significant reduction in costs. Well-planned resource utilisation ensures this,

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Digital transformation in Germany: opportunities and challenges

The digital transformation has become a key issue in Germany in recent years, affecting not only companies but also society as a whole. At a time when technological innovations are advancing at a rapid pace, it is crucial for Germany to adapt to these changes. The digital transformation involves not only the implementation of new technologies, but also a fundamental change in the way companies

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Facility management services in companies

Facility management services play a crucial role in the efficiency and productivity of companies. They encompass a variety of tasks aimed at optimising operational processes and improving the working environment for employees. At a time when companies are increasingly reliant on flexibility and adaptability, the importance of these services is becoming ever more apparent. Well-organised facility management not only takes care of the maintenance of buildings and facilities, but also

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Efficient project management with a project schedule

An efficient project schedule is a key element for the success of a project. It acts as a guide for everyone involved in the project and enables the optimal utilisation of resources and the achievement of project goals within the specified time frame. A carefully prepared schedule supports the coordination of various tasks and milestones and ensures their timely completion. An effective schedule enables more accurate planning and forecasting of resources, costs and risks. This contributes to the reduction of delays and

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Increasing efficiency in facility management through hyper-automation

Hyperautomation in facility management is an advanced approach to process optimisation through the integration of modern technologies. Artificial intelligence, Internet of Things (IoT) and automation technologies are combined to improve processes and increase efficiency. This method enables the automation of recurring tasks, real-time data collection and analysis, and data-driven decision-making. The main benefits of hyperautomation in facility management include Increased efficiency through automation of manual processes Improved use of data for informed decision-making Cost reduction through optimised

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The power of big data: how data is shaping the future

Big data refers to the processing and analysis of data volumes that cannot be handled using conventional data processing methods due to their size, complexity and growth rate. This data comes from various sources such as social media, business transactions, the Internet of Things (IoT) and industrial systems. Big data is often characterised by the "3 V's": Volume (amount of data) Velocity (speed of data generation and processing) and Variety (variety of data formats). Analysing big data enables companies to

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Hyper-automation for FM service providers

Hyper-automation is an important concept in facility management (FM) that has become increasingly relevant in recent years. This concept aims to optimise processes, reduce costs and increase efficiency. By using hyperautomation, FM service providers can automate recurring tasks and utilise their resources more effectively. The implementation of hyperautomation enables FM companies to react more quickly to changing requirements and improve service quality for customers.

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Integration of low-code/no-code in IT infrastructures

Low-code/no-code is an innovative development method in the field of software development. This method enables the development of applications with minimal or no programming. Low-code development utilises visual development tools that allow users to create applications by assembling pre-built components. No-code development goes one step further and allows people without technical expertise to create applications using predefined templates and visual tools. In recent years, the low-code/no-code movement has gained considerable momentum.

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CMMS vs. EAM: The differences

The integration of software is a central aspect of modern information technology. It enables seamless interaction between different applications and systems. Through integration, companies can increase their efficiency and productivity by optimising the exchange of data and processes between different systems. A key benefit of software integration is the ability to improve existing systems and introduce new technologies without having to completely redesign the IT infrastructure. This makes

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Efficient CAFM software implementation

The implementation of CAFM (Computer Aided Facility Management) software is an important step towards optimising facility management in companies. CAFM systems enable efficient management of buildings, facilities and resources. They support the planning, control and monitoring of facility management processes. The main benefits of CAFM software include: 1. process optimisation: automation and standardisation of workflows 2. cost savings: More efficient resource utilisation and maintenance planning 3. Improved compliance: Adherence to regulations and safety standards 4. Data-based decision making: Comprehensive

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Digital transformation in facility management

The digital transformation has had a profound impact on all sectors of the economy in recent years, including facility management. The integration of digital technologies in this area enables companies to optimise their operations, save costs and increase efficiency. Through the use of IoT devices, big data analytics, artificial intelligence and automated processes, facility managers can collect and analyse real-time data to make informed decisions and improve the performance of their facilities. The digital transformation promotes

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Facility management tools: Efficient management and optimisation

Facility management tools play a central role in modern business management. They enable efficient management and optimisation of operational processes as well as improved resource utilisation. These software solutions support facility managers in the comprehensive control of all aspects of building management, including maintenance, servicing, space planning and utilisation. The use of facility management tools has been proven to result in cost savings, increased productivity and improved customer satisfaction. By integrating data collection and analysis functions, these tools enable well-founded decision-making processes

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Organisational negligence in FM: How to avoid it in 2024?

In the complex world of facility management, organisational failure (or at least organisational negligence) can have far-reaching consequences that go beyond immediate physical damage. From potential property damage and personal injury to long-term damage to an organisation's reputation, the risks are high. This article explores what organisational negligence (because that's at least what the allegation is about...) means, the types of harm that can occur and effective strategies to address it.

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Increasing efficiency in facility management

Efficiency in facility management is a key factor in optimising operating costs, increasing productivity and improving customer satisfaction. Efficient facility management ensures optimal utilisation of resources and smooth workflows. In addition, an efficient facility management strategy can help to minimise environmental impact and promote sustainability. Efficiency in facility management is therefore an essential component for the long-term success of a company. In order to increase efficiency in facility management, a thorough analysis of the

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Digital message management in claims processing

Digital incident management is a central element of modern claims processing in various branches of industry. It involves the systematic recording, processing and forwarding of information on loss events and incidents using digital technologies and systems. In the past, the documentation and processing of such data was mainly carried out in paper form, which often led to delays and inaccuracies. The implementation of digital reporting management systems enables companies to significantly increase the efficiency and optimisation of their claims handling processes, for example in

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Effective DevOps practices for successful software development

DevOps is a software development methodology that promotes the integration of development and IT operations. The aim is to accelerate the software development process and improve the quality of software products. The core elements of DevOps are automation, continuous integration and deployment (CI/CD) as well as constant monitoring. DevOps strives for close collaboration between development and operations teams to break down silos and enable a more efficient way of working. By implementing DevOps practices, companies can

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Business development and success

Corporate development is a strategic process for improving a company's performance and competitive position. It comprises the systematic analysis of internal and external factors, the formulation of objectives and strategies as well as their implementation and monitoring. Key elements are the optimisation of business processes, the development of employee skills and the adaptation of the organisational structure. A key aspect of corporate development is continuous market observation and trend analysis in order to recognise opportunities and risks at an early stage. Building on this

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