Customer orientation

Customer loyalty: How companies build long-term customer relationships

Customer loyalty is a key factor for the long-term success of companies. Studies show that acquiring new customers is on average five to seven times more expensive than retaining existing customers. It therefore makes economic sense for companies to prioritise customer loyalty as a strategic goal. Loyal customers generate stable and predictable sales. They buy more frequently, spend more per transaction and are less price-sensitive. According to a study by Bain & Company, a [...]

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Efficient management of debtors

Accounts receivable play a crucial role for companies as they have a major impact on liquidity and profitability. Effective accounts receivable management is therefore of great importance to minimise payment delays and defaults. In this blog post, we will explore and discuss various strategies and measures to improve accounts receivable management. Key Takeaways Accounts receivable are customers who owe money to the organisation and play an important role in financial planning. Effective strategies

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Optimisation through continuous improvement processes (CIP) - How companies can benefit from effective optimisation processes

In today's business world, it is crucial that organisations continuously improve their processes in order to remain competitive. A continuous improvement process (CIP) is a method that helps companies to continuously optimise their processes and improve their performance. In this article, we will take a closer look at CIP and examine its importance for organisations. Key Takeaways CIP is a continuous improvement process that aims to improve efficiency and performance.

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